Q: Returns & Exchange

Returns If you are not entirely satisfied with your purchase, we’re here to help. You have 28 calendar days to return your goods from the date you received them. To be eligible for a return, your goods must be unused and in the same condition that you received them. Your goods must also be in the original packaging and needs to have the receipt or proof of purchase. Please email us with your order number before returning any goods at returns@45original.comand we will ensure your return is dealt with correctly and efficiently. Refunds Once we receive your goods, we will inspect them and notify you that we have received your returned goods. We will immediately notify you on the status of your refund after inspecting the goods. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Exchanges If you have chosen the wrong size or want to exchange your goods, please email us at returns@pubscrawls.com before posting your return. All customers are responsible for shipping costs to return goods (we do advise tracked shipping, but it is not compulsory). Shipping costs are non-refundable. If you have any questions on how to return your goods to us, contact us at returns@pubsccrawls.com Please send all returns to: Returns & Exchanges Tour Digital Limited The Windsor Centre 15-19 Windsor Street London N1 8QG

Question 1

Postage & Delivery

APC_Admin · Accepted Answer

United Kingdom (UK) Delivery

All of our Prints are sent via Royal Mail and we please ask our customers to allow 2-3 days order processing before your item is shipped.

Tracked 48 delivery for all UK purchases is charged at £4.99

Please at checkout provide us with the email address and phone number you would like to receive tracking updates to.

Our shipping includes the relevant level of insurance.

International Delivery

We now ship worldwide.

For Europe we offer Royal Mail International Tracked and Signed.

For World Zone 2 and World Zone 3 we offer both Royal Mail International Economy and Royal Mail International Tracked and Signed.

Prices will differ based on the type of shipping you choose and to where in the world your parcel is being shipped.

Free shipping on orders over £100 for World Zone 2.

Free Economy shipping on orders over £100 for World Zone 3.

Free Shipping on orders over £150 for World Zone 3.

Our shipping includes the relevant level of insurance.

Estimated Shipping Times

UK (2-5 working days)

Royal Mail International Tracked:

Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria & Luxembourg (3-4 working days)

Europe (3-5 working days)

Worldwide (5-7 working days)

Royal Mail International Economy:

Western Europe (up to 2 weeks)

Eastern Europe (up to 5 weeks)

North America (up to 6 weeks)

South America, Africa & Asia (up to 8 weeks)

Australia (up to 12 weeks)

Please note that shipment to non-UK countries may be subject to import duties and tax and any additional charges that must be paid by the customer. Pub Scrawls has no control over these charges and bears no responsibility.

Lost Parcels

If the goods you have purchased does not arrive within the estimated shipping dates stated above, please contact us at shop@pubscrawls.com so we can investigate.

Tour Digital Limited cannot be held responsible for any parcel that goes missing due to the postal address having been entered incorrectly by the customer or if missing information vital to safe delivery of the parcel.

Any parcels that are returned to us via Royal Mail that have been marked as unclaimed or not called for by the recipient will be required to pay additional postage costs before we are able to release and resend the goods.

All risk of loss is passed onto the recipient once the goods have been delivered by Royal Mail.

You have a maximum of 28 days to report any missing goods, after which point, we are unable to offer a refund or replace the missing goods.

Question 2

Postage & Delivery

APC_Admin · Accepted Answer

United Kingdom (UK) Delivery

All of our Prints are sent via Royal Mail and we please ask our customers to allow 2-3 days order processing before your item is shipped.

Tracked 48 delivery for all UK purchases is charged at £4.99

Please at checkout provide us with the email address and phone number you would like to receive tracking updates to.

Our shipping includes the relevant level of insurance.

International Delivery

We now ship worldwide.

For Europe we offer Royal Mail International Tracked and Signed.

For World Zone 2 and World Zone 3 we offer both Royal Mail International Economy and Royal Mail International Tracked and Signed.

Prices will differ based on the type of shipping you choose and to where in the world your parcel is being shipped.

Free shipping on orders over £100 for World Zone 2.

Free Economy shipping on orders over £100 for World Zone 3.

Free Shipping on orders over £150 for World Zone 3.

Our shipping includes the relevant level of insurance.

Estimated Shipping Times

UK (2-5 working days)

Royal Mail International Tracked:

Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria & Luxembourg (3-4 working days)

Europe (3-5 working days)

Worldwide (5-7 working days)

Royal Mail International Economy:

Western Europe (up to 2 weeks)

Eastern Europe (up to 5 weeks)

North America (up to 6 weeks)

South America, Africa & Asia (up to 8 weeks)

Australia (up to 12 weeks)

Please note that shipment to non-UK countries may be subject to import duties and tax and any additional charges that must be paid by the customer. Pub Scrawls has no control over these charges and bears no responsibility.

Lost Parcels

If the goods you have purchased does not arrive within the estimated shipping dates stated above, please contact us at shop@pubscrawls.com so we can investigate.

Tour Digital Limited cannot be held responsible for any parcel that goes missing due to the postal address having been entered incorrectly by the customer or if missing information vital to safe delivery of the parcel.

Any parcels that are returned to us via Royal Mail that have been marked as unclaimed or not called for by the recipient will be required to pay additional postage costs before we are able to release and resend the goods.

All risk of loss is passed onto the recipient once the goods have been delivered by Royal Mail.

You have a maximum of 28 days to report any missing goods, after which point, we are unable to offer a refund or replace the missing goods.

Question 3

Returns & Exchange

APC_Admin · Accepted Answer

Returns

If you are not entirely satisfied with your purchase, we’re here to help. You have 28 calendar days to return your goods from the date you received them.

To be eligible for a return, your goods must be unused and in the same condition that you received them. Your goods must also be in the original packaging and needs to have the receipt or proof of purchase. Please email us with your order number before returning any goods at returns@45original.comand we will ensure your return is dealt with correctly and efficiently.

Refunds

Once we receive your goods, we will inspect them and notify you that we have received your returned goods. We will immediately notify you on the status of your refund after inspecting the goods. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If you have chosen the wrong size or want to exchange your goods, please email us at returns@pubscrawls.com before posting your return.

All customers are responsible for shipping costs to return goods (we do advise tracked shipping, but it is not compulsory). Shipping costs are non-refundable.

If you have any questions on how to return your goods to us, contact us at returns@pubsccrawls.com

Please send all returns to:

Returns & Exchanges
Tour Digital Limited
The Windsor Centre
15-19 Windsor Street
London
N1 8QG

Question 4

PICTURE FRAMING

APC_Admin · Accepted Answer

We are pleased to be working with some very talented and professional picture framers in and around the borough of Hackney.

Please see list below for recommended local picture framing services.

ALBION FRAMES
140 Albion Road, London, N16 9PA
https://www.albionframes.co.uk/

FRMD
91 Lower Clapton Road, London, E5 0NP
https://wearefrmd.com

RAY'S GLASS & FRAMES
8 Andrews Road, London, E8 4QN
https://raysglassandframes.co.uk

FACILITY
Cell Northside, 23-27 Arcola Street, London, E8 2DJ
http://www.wearefacility.co.uk/

WELL HUNG
239 Hoxton Street, London, N1 5LG
https://wellhung.co.uk

Our bespoke illustrated prints are produced at standard frame sizes and there are some very good off-the-shelf frames available online from the following outlets.

HEALS
https://www.heals.com

IKEA Tottenham (Edmonton)
https://www.ikea.co.uk

BEST 4 FRAMES
https://www.best4frames.co.uk

Postage & Delivery

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